[{"data":1,"prerenderedAt":16},["ShallowReactive",2],{"article-troubleshoot-render-failure":3},{"id":4,"slug":5,"title":6,"excerpt":7,"content":8,"category":9,"status":10,"sort_order":11,"featured":12,"views_count":13,"created_at":14,"updated_at":15},"44c1bfb9-bdc4-4ffe-a97d-b782d31444ea","troubleshoot-render-failure","When a video fails or gets stuck","Troubleshoot stuck or failed video renders, understand automatic credit protection, and contact the engineering team for fast assistance.","## Credits are protected when a video fails\n\nCredits are held while a video is being made. If the video cannot be completed, the hold is returned automatically.\n\n## Large renders take longer\n\nA 4K 60 FPS video from a very large photo is the slowest case. 1080p finishes faster, and cropping closer helps too.\n\n## Steps\n\n1. Check the upload is a valid JPEG, PNG, or WebP file under 50 MB.\n2. Try again. A retry uses the same settings with a fresh run.\n3. Check your credit balance in the dashboard header. A failed or cancelled job returns its own temporary hold.\n4. If a video is still stuck after a few minutes, contact us with the creation open so it is attached to your message.\n\n[Get help with a creation](\u002Fdashboard\u002Fsupport)","results","published",9,false,26,"2026-08-19T17:08:17.827239+00:00","2026-10-04T00:00:00+00:00",1791113876204]